Refund and Returns Policy

At Psylo Hub, we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with our flexible refund and returns policy.

2. Returns Eligibility

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

3. Non-Returnable Items

• Perishable goods, including any products with a short shelf life.
• Items marked as final sale or clearance.
• Opened or used items for health and safety reasons.

4. Return Process

1. Contact our support team at support@psylohub.com with your order details and reason for return.
2. Receive return instructions and a return authorization number.
3. Securely pack the item with the original receipt and send it to the provided address.

5. Refunds

• Once we receive and inspect your return, we will notify you of the status.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

6. Exchanges

• We only replace items if they are defective or damaged.
• To exchange an item, follow the return process and indicate that you prefer an exchange.

7. Late or Missing Refunds

• If you haven’t received a refund after the processing period, check with your bank or payment provider.
• If issues persist, contact us at support@psylohub.com.

8. Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

9. Contact Us
For any questions regarding our refund and returns policy, please contact us at:

• Email: support@psylohub.com
• Phone: +1 (315) 344-9232
• Address: 1458 S San Pedro St, Los Angeles, CA 90015